Privacy Policy

Here at Motif8 Embroidery and Print Ltd we respect your privacy and we are committed to processing personal information of our customers in a secure and manner in line with our legal obligations.

This Policy explains how Motif8 Embroidery and Print Ltd will use any personal information that we may collect about you when you use our website, applications, webforms, or when you use or are the recipient of our services.

By trading with Motif8 Embroidery and Print Ltd, you are accepting and consenting to the practices described in this Privacy Notice. 

The information we learn from our customers helps us to personalise and continually improve your experience and our services. We use the information to handle orders, deliver products and services, process payments/ invoices, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, and recommend products and services that might be of interest to you. We may use your information to prevent or detect fraud or because it is required by law or for the purposes of legal proceedings. And to enable third parties to carry out logistical or other functions on our behalf.

1. What Information we collect 
Our Personal Data Protection Policy governs the use and storage of your data. You can see our Personal Data Protection Policy linked on our website

Motif8 Embroidery and Print Ltd is a Controller of the personal data you (data subject) provide us. We may collect the following types of personal data from you:

In the operational use and maintenance of our services, Motif8 Embroidery and Print Ltd may collect personal information when:
• you use our website,
• you use our services,
• you contact us, or;
• you are a recipient of our services.

This may include information which is recorded on items being delivered to you or if you have: 
• completed an online form,
• Set up an account or entered information on the Motif8 Embroidery and Print Ltd website,
• provided information as part of a webform contact request / enquiry, or;
• contacted Motif8 Embroidery and Print Ltd in writing or by phone.

We may collect the following types of information: 
• Your name, address, email address, telephone number(s) and other contact details,
• information required to provide you with a service, and the details of the service that you have used,
• information collected through your use of the Motif8 Embroidery and Print Ltd website; see Cookie Policy for further information,
• details of any enquiry,
• information about items delivered to, or;
• signatory information when signing for receipt of a delivery.

2. Why we need it
Motif8 Embroidery and Print Ltd collects your personal information in order:
• to provide you with our service(s),
• to process your order and to provide after sales service, and;
• to enhance or improve our services.

Motif8 Embroidery and Print Ltd will not sell or provide your data to any third party where you have not provided your consent to do so. All other information is processed in accordance with the Data Protection Act 1998, the General Data Protection Regulation (GDPR) 2018 and other applicable laws.

3. How Motif8 Embroidery and Print Ltd collects personal information: 
• Directly from customers, for example when a customer contacts Motif8 Embroidery and Print Ltd regarding a delivery, signs to confirm receipt of a delivery, or makes an enquiry.
• When products or services are provided on behalf of controller who will distribute said products or services, the information is collected by the controller in order for Motif8 Embroidery and Print Ltd to provide you with the service.

4. What we do with it

Your personal data is processed in Motif8 Embroidery and Print Ltd located in the United Kingdom. Hosting and storage of your data takes place within the European Economic Area (EEA).

In operating our services, it may become necessary to transfer the data that we collect from you to third parties and business partners who are located outside of the European Economic Area (EEA). Any such transfer of information will only be in connection with the services that Motif8 Embroidery and Print Ltd provides and Motif8 Embroidery and Print Ltd will ensure that the information is protected to a level which meets the requirements of UK law.

By providing your data to us you agree to this transfer taking place.

No third party providers have access to your data, unless specifically required by law, where you have consented with us to do so, or in order to fulfil our service to you.

5. How long we keep it
Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information or terminate your account with us.

6. What are your rights? 
You have the right to access to any information that we hold relating to you. Requests must be made in writing and Proof of identification is required to protect your information and to ensure it is not disclosed to unauthorised parties.

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted.

In the event that you wish to complain about how we have handled your personal data, please contact ops@motif8.co.uk or in writing to Motif8 Embroidery and Print Ltd, 17 Stephenson Street, Gladstone industrial estate, Thornaby, Stockton-on-Tees, TS17 6AL. We will then look-into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner’s office ICO and file a complaint with them.



Cookie Policy


What is a Cookie?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies do not contain malicious software programs, spyware or viruses and are used as a means to collect an end user’s information in order to improve the user experience, by making the interaction between the user and the website faster and more personalised, by ‘remembering’ a user’s activity for the duration of the visit to the site ‘Session cookie’ or for repeat visits ‘Persistent cookie’.

What Cookies do we use?
We use the following different types of cookies:

Session cookies
These are temporary cookies which are deleted when you close your browser or leave your session on our site or in the product or service. We use session cookies on our site to identify and track users and to store information about your preferences. Our session cookies may also contain your company name and email address.

Persistent cookies
Persistent cookies enable our site to ‘remember’ who you are and to remember your preferences on our site. Persistent cookies will stay on your computer or device after you close your browser or leave your session.

Load Balancer Cookie
This cookie is essential to help ensure that the website loads efficiently by distributing visits across multiple web servers.

Web analytics cookies and similar technologies such as Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google stores the information collected by the cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Unless you opt-out of the Google Cookie, by using this site you consent to the use of the Google Cookie and any information generated by Google Analytics. Click here or copy and paste the link into your browser: http://www.google.com/analytics for an overview of privacy at Google and for information on how to opt-out from all Google Analytics cookies.

What information is collected?
The following information is collected in a cookie:
• Your IP Address. This is a string of numbers unique to your device that is recorded by Motif8 Embroidery and Print Ltd’s web server, when you request any page or component on the website. This information is used to monitor your usage of the website.
• Data recorded by the website, which allows Motif8 Embroidery and Print Ltd to ‘recognise’ you to optimise the session performance.

At no time, is any personal information collected.

Can I control the use of cookies?
Web browsers offer cookie management settings, which can be found in the options menu of the web browser, under ‘tools’. Web browsers can also enable users to delete specific cookies; you can even set a web browser to reject all cookies. However, choosing to disable all cookies could significantly affect your web browsing experience as many Internet services rely on the use of cookies.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings, see https://www.google.com/settings/ads. Additionally, visitors may wish to use the Google Analytics Opt-Out Browser Add-on found at https://tools.google.com/dlpage/gaoptout/

For a list of how to manage all the different browser cookies, here or copy and paste the link into your browser: http://www.aboutcookies.org.uk/managing-cookies

Motif8 Embroidery & Print Ltd, Stephenson Street, Gladstone Industrial Estate, Thornaby, Stockton-on-Tees, TS17 6AL | 01642 601501 | sales@motif8.co.uk